Patient Administrator in Kingston Upon Thames

Kingston Upon Thames

Not Specified

Competitive

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Patient Administrator

About The Role

Hours: Monday-Sunday, 36 hours per week

Location: Kingston

InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients.

What you will do:

As a Patient Administrator you will play a pivotal role in how we support our patients throughout their healthcare journey. Provide a high-quality administrative and secretarial service for the unit to ensure an efficient service, using IT systems and digital technology to ensure patients feel informed throughout the process, and provide administrative support to colleagues for the imaging services we provide.

What you are responsible for:

Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
Booking clinically validated appointments on the internal system
Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day
Tracking and distributing imaging data and reports as required
Utilising relevant IT systems to support the delivery of a high-quality imaging service
Assist with monthly reports
Complying with ISO standards, respecting and protecting confidentiality
Reporting any incidents, feedback or complaints effectively
Ensuring patient and customer focus is central to the commercial success of the business.

We are looking for someone who has:

Flexibility in working patterns to fulfil site requirements
A proficient understanding of IT packages and administration tasks
The ability to prioritise tasks whilst maintaining accuracy and attention to detail
Effective communication skills, both on the phone and face to face
A strong understanding of confidentiality and data protection
A supportive, trustworthy and reliable approach to their work
An empathetic and caring approach.

You should apply if you have experience:

Working in a fast-paced administrative role
Being in a patient or customer facing environment
Experience in a healthcare environment would be desirable but not essential
Knowledge and experience of using Microsoft and other IT Packages
Working independently and as part of a wider team.

What's in it for you

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

27 days annual leave (plus bank holidays)
Generous company contribution pension scheme
Private medical insurance options
Life assurance
Hybrid and flexible working opportunities
Fantastic learning and development opportunities
24/7 access to a dedicated well-being hub and an Employee Assistance Programme
Enhanced parental leave
Monthly award programme and online peer-to-peer recognition
Long service recognition, with vouchers and additional annual leave
Refer a friend bonus
Discounts on InHealth’s healthcare services
Smart tech, Cycle to Work and thousands of discounts and cashback options
Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

About Us

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.

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