PLEASE NOTE: The next Induction date will be 4th November 2024.
InHealth sees more than 3 million patients each year and we couldn’t do that without our outstanding, dedicated team at our Patient Referral Centre (PRC) in Rochdale.
The PRC is focused on providing direct access and support to all our patients, with our Patient Care Advisors being at the heart of this. We own each step of the patient journey, from the first referral to the final report, our fully qualified teams provide the care and support our patients need, every step of the way.
Do you have a great telephone manor, perhaps with experience in a contact / call centre? Are you empathetic, caring and have the desire to changes peoples’ lives? If so, we’d love to hear from you!
We are looking to grow our experience and friendly team and are currently recruiting for a Patient Care Advisor.
As a Patient Care Advisor, you will ensure all patients receive the highest level of care and support, via telephone, at all times by processing accurate referrals and booking appointments with ease. As an integral part of our Patient Care Team, your skills will help to ensure that we consistently deliver world class patient care.
Support the patient’s journey through InHealth by answering inbound and making outbound calls to arrange suitable and timely appointments at the relevant clinics.
The working hours for the PRC team are between 8am and 8pm Monday to Friday. You will work on a weekly shift pattern between these hours, working 37 hours per week.
To find out more about what it’s like to work at the InHealth Patient Referral Centre check out our You Tube video:
Join our team at the Patient Referral Centre - here's what our colleagues have to say - YouTube
What you will do:
- Join the team via a dedicated academy, whereby you will receive specific and in-depth training, support and development over a 12-week period.
- Call patients to book them in for their appointments at one of our clinics across the country·
- Answer inbound calls from patients looking to book appointments in line with best practise standards
- Entering referral information on the in-house patient administration system
- Communicating relevant information to internal and external customers via email in a professional manner
- You will be responsible for following up your administration tasks
About you:
- Experience within a contact / call centre; desirable but not essential
- Experience of working in a fast-paced environment, with a proven ability to meet targets and deadlines
- Good IT Skills
- A flexible approach with an ability to adapt quickly to meet the demands of a busy environment
- Conscientious with a meticulous approach to dealing with detail
- Caring and empathetic