Customer Service Advisor in Middlewich

Middlewich

Not Specified

£22,308, £30,000 OTE

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Customer Service Advisor

About The Role

Role: Customer Service Advisor

Location: Middlewich

Salary: £22,308 OTE £30,000

As a Customer Service Advisor in our Lung Screening department, you’ll be the first point of contact for all patient enquiries relating to appointment scheduling in our busy office based in Middlewich. To be successful in the position, you’ll be able to communicate with members of the public from a variety of different backgrounds and be able to rely on your organisation skills to meet the requirements of our patients. You’ll also be Flexible and be able to work in our in weekly working pattern as required.

Duties

Receive and handle inbound calls from patients looking to book or amend an appointment
Ensure that patients are provided appointment dates/times suited to their needs
Contact new patients to remind them of their appointments
Escalate any issues as and when they arise
Maintain appointment data on internal systems for reporting purposes
Responding to and actioning emails where needed
Maintain and ensure observation of robust quality assurance measures to meet national standards
Develop and maintain excellent relationships with all key stakeholders.
Arrange and undertake telephone triage appointments to establish risk scores and eligibility for further appointments
Schedule CT scan appointments on hospital system, liaising with the hospital team to add patients if needed
Respond to patient queries regarding the lung health check process and their outcome

Experience

Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
Educated to GCSE or equivalent Qualifications and or training/experience in Patient Care
Understand the importance of patient confidentiality and be aware of data protection
Have excellent verbal and written communication skills
Have responsibility for the health, safety and welfare of self and others and to comply at all times with the requirements of health and safety regulations
Maintain and ensure observation of robust internal quality assurance measures to meet national standards
Be comfortable with audits and reporting

What's in it for you

What can InHealth offer you?

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

25 days annual leave (plus bank holidays)
Generous company contribution pension scheme
Fantastic learning and development opportunities
24/7 access to a dedicated well-being hub and an Employee Assistance Programme
Monthly award programme and online peer-to-peer recognition
Refer a friend bonus
Discounts on InHealth’s healthcare services
Smart tech, Cycle to Work and thousands of discounts and cashback options
Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

About Us

InHealth Intelligence is part of the InHealth Group which is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 4 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.

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