Operations Support Manager

We are recruiting for a Operations Support Manager to joint our multi-modality Community Diagnostic Centre at our established Fitzrovia, London location. We are the UK’s largest and leading provider of open MRI services, pioneering the use of Upright and Open MRI technology. We specialise in providing comfort-focused diagnostic imaging, catering to patients with claustrophobia, mobility issues or those requiring weight-bearing scans.

What are you responsible for:

• Ensuring the service delivers the highest standard of patient care whilst meeting patients’ expectations
• Managing the rota for the clinical support team
• Overseeing all day to day activity for the clinical support teams, remaining knowledgeable and up to date on all InHealth’s processes and ensuring a strong understanding of the ‘role of the people manager’ is maintained
• Leading on and being actively involved in recruitment activity for the clinical support team, monitoring attrition rates and workforce planning for future recruitment drives
• Designing and delivering structured induction programmes for all new clinical support team members
• Ensuring the annual appraisal process is completed on time and incorporates a personal development plan for each team member
• Increasing employee engagement by regularly requesting feedback from team members, maintaining a positive team environment and improving retention
• Engaging team members with the patient satisfaction results, financial activity and overall unit performance in conjunction with the senior management
• Maintaining up-to-date training, appraisal and PDP records for the team
• Supporting escalated disciplinary and grievance concerns
• Understanding the administration tasks and processes in full
• Compiling reports required 
• Participating in and leading audits, delegating tasks to the team as required
• Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
• Supporting on reception if required
• Understanding the bookings process
• Maintaining stock control and being responsible for ensuring consumables and supplies are purchased as and when required
• Overseeing the completion of month end administrative procedures
• Complying with ISO standards in respect of information security management
• Reporting all incidents and complaints in line with company policy

We are looking for someone who has

• Experience working as a manager or a strong team leader ready for the next step in their career.

• Been involved in the attraction, recruitment, selection and retention process
• A true passion for the training and development of their direct reports to achieve professional development
• Using a wide range of Microsoft packages and other IT systems
• Confidence working towards departmental objectives, KPIs and plans
• A true passion for patient care and making healthcare better.
• A calm and compassionate personality.
• The ability to work well under pressure, in a fast paced environment.
• A background in healthcare would be desirable