IT Field Support Engineer

As the UK’s largest specialist provider of diagnostic and healthcare solutions, our Digital team at InHealth continues to grow, to support our expanding range of services. Our Digital team is second to none, and InHealth is proud to be a great place to work. 

As an IT Support Engineer, you will provide technical support to the IT Service Manager through the management and resolution of incidents & requests across the entire InHealth estate – including, but not limited to, WAN, LAN, clinical modality connectivity, desktop/laptop infrastructure & detailed project delivery involvement.

You will deliver a first-class service to InHealth users and clients of InHealth IT via on-site visits where required and off-site remote assistance, ensuring all incidents and requests are delivered to agreed SLA’s.

What you will do:

• Responsible, as part of a team, for the resolution of all incidents and requests from InHealth end users logged through the service desk.
• Process, log, diagnose and resolve calls from InHealth end users using the telephony, hardware and software solutions provided.
• Perform on-site maintenance visits at sites across the InHealth estate, as part of a scheduled pre-emptive maintenance plan.
• Provide out of hours support cover to respond to major incidents on a rota basis.
• Test all deployments, replacements and/or repairs undertaken thoroughly, ensuring approval from off-site teams.
• Build relationships with key clinical and operational stakeholders to ensure IT remain engaged with operational plans and strategies.
• Provide hands-on assistance to project managers as required in relation to site installations, refurbishments or decommissions.

About you:

• 3yrs plus experience in an IT support role within an organisation with a user base exceeding 800.
• Experience installing, configuring and diagnosing issues with Cisco hardware – firewalls, switches, routers.
• Experience of system troubleshooting and diagnosis techniques, Telnet/Ping and use of VNC.
• CAT5 and CAT 6 cabling.
• Full UK Driving License
• Capacity for travel across the UK.
• Participate in Out of Hours cover and Weekend cover on a rota basis.
• Strong organisational skills and capacity to manage own workload to achieve success.
• Confident communicator with the ability to influence at all levels.

You will have knowledge of:

• Windows server technologies including AD, GPO, DNS, DHCP
• Microsoft Desktop technologies and operating systems Win 7 & 10
• Networking principles and protocols, including TCP/IP
• Networking diagnostic tools such as Telnet and Ping
• Endpoint encryption technologies, including McAfee ePO
• SCCM

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 27 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Private medical insurance options
• Life assurance
• Hybrid and flexible working opportunities
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Enhanced parental leave
• Monthly award programme and online peer-to-peer recognition
• Long service recognition, with vouchers and additional annual leave
• Refer a friend bonus
• Discounts on InHealth’s healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.