Patient Administrator in Nottingham

Nottingham

Not Specified

Negotiable

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Patient Administrator

About The Role

Job title: Patient Administrator

Salary: Negotiable

Hours: 37.5 hours per week

Location: Nottingham

Introduction:

InHealth Patient Administrators are a vital part of the team as they are responsible for making sure our patients receive the best standard of care throughout their visit. As a Patient Administrator you will deliver a professional and patient-focused service, working alongside your clinical colleagues in our dynamic and fast-paced sites.

What you will do:

By applying professionalism and expertise, you will play a pivotal role in how we support our patients through their healthcare journey. Using IT systems and digital technologies, you will make sure that our patients feel informed and engaged throughout their diagnostic pathway. You will also work with colleagues to provide administrative support for the imaging services we provide.

What you are responsible for:

Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
Ensuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments system
Facilitating efficient patient scheduling and throughput, leading to optimal use of scanning capacity
Ensuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded and banked promptly
Tracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicators
Checking the pre-authorisations for insured patients
Maintaining stock control and being responsible for purchasing consumables and supplies as and when required
Assisting in the completion of month end administrative procedures for the management team
Participating in governance activities, audits, personal development and team meetings
Ensuring due regard is given to the customs, values and spiritual beliefs of patients, making sure their views are sought and taken into account
Maintaining a clean and safe working environment
Complying with ISO standards in respect of information security management
Reporting all incidents and complaints in line with company policy

What people see in you:

A team player who is supportive, reliable and trustworthy
A positive attitude with a helpful and proactive approach to customer service
Great organisational skills with a proven ability to plan ahead
Someone who can be flexible and adapt to their working environment
A great communicator at all levels, written and verbal
Someone who is approachable, dedicated and hardworking
An individual who is empathetic and cares about people

You should apply if you have experience:

Working within a customer or patient focused environment
Using Microsoft packages and other IT systems
Working independently and as part of a wider team
Using effective communication skills with customers and the public
Working with multi-skilled colleagues as part of a multi-disciplinary team

What's in it for you

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

27 days annual leave (plus bank holidays)
Generous company contribution pension scheme
Fantastic learning and development opportunities
24/7 access to a dedicated well-being hub and an Employee Assistance Programme
Monthly award programme and online peer-to-peer recognition
Refer a friend bonus
Discounts on InHealth’s healthcare services
Smart tech, Cycle to Work and thousands of discounts and cashback options
Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

About Us

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.

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